Sheriff's Office

Inmate Visiting Information

Inmate Visitation

The Washoe County Detention Facility will begin installation of a new inmate communications platform next week. As such, video visitation will be suspended for family members and friends through the week of April 25th, 2022.

The Washoe County Sheriff's Office awarded the new contract to Smart Communications. Smart Communications will provide an integrated inmate communication system which includes video visitation, phones, email, tablets, personal mail, and more. Until then, only professional attorney visits will be authorized. Inmates will be able to contact loved ones by telephone. Then, visitation should resume Monday, April 25th using the new platform.

To get started with the new visitation system, visit www.smartinmate.com to create an account. You will need to submit a photo of your government issued identification and a current face photo. Once approved you will receive notification via email enabling you to set up visitation.

Throughout April, Smart Communications will also install new telephones, tablets intranet systems, and mail systems. When complete, inmates will have access to video visits and receive all mail, digitally, through tablets – reducing the opportunity for contraband to make its way into the Detention Facility.

Further updates on inmate communication disruption will be provided to the public as these improvements are made.

On-Site Video Visiting

Video visitation is available in our public lobby Monday through Friday from 8:00 a.m. to 9:30 p.m. User accounts may be created, and personal visits scheduled, utilizing the on-site visiting kiosks.

Please note the following:

  • You must be 18 or older to create an account.
  • You must still submit a photo of your ID and a current face photo (this can be done with the visiting kiosk).
  • You will need to schedule your visit 24 hours in advance

Phone Calls:

How do I receive phone calls from an inmate?

All inmates can make outside calls to approved family and friends.  No incoming calls can be received except for voicemail messages to approved inmates. Each inmate will be given access to the telephone upon the completion of the booking process. Telephones for private use are located in each housing area.

Inmate calls (local and long distance) are billed at a per-minute rate, with no connection fees. International calls are also billed at a per-minute rate. Three-way calls are prohibited. 

Be advised that that NCIC may have additional taxes and fees, for a complete charge breakdown contact NCIC at the customer service number below.

To create and fund Pre-Paid Collect accounts, please visit NCIC Inmate Communication’s website at: https://account.ncic.com (Para Espanol, https://cuenta.ncic.com) or call our call center at 1-800-943-2189.

Cómo recibo las llamadas telefónicas de un preso?

Todos los presos pueden hacer llamadas externas a familiares y amigos aprobados. Los presos no pueden recibir llamadas excepto los mensajes de correo de voz a los presos aprobados. Cada preso tendrá acceso al teléfono una vez que sean procesados. Los teléfonos para uso privado se encuentran en cada área de alojamiento.

Llamadas del preso (locales y de larga distancia) se facturan a una tarifa por minuto, sin cargos de conexión. Las llamadas internacionales también se facturan a una tarifa por minuto. Las llamadas tripartitas (Tres vías) están prohibidas

Para crear y financiar cuentas Pre-Paid Collect, visite el sitio web de NCIC Inmate Communication’s en: https://account.ncic.com (Para Espanol, https://cuenta.ncic.com) o llame a nuestro centro de llamadas al 1-800-943-2189.

E-Mail:

The Sheriff's Office now accepts email messages for inmates. Click http://www.jailatm.com and follow the on-screen instructions to send an email to an inmate.

Inmate Mail:

Information Phone: (775) 328-2971

EFFECTIVE April 25, 2022

MEMORANDUM TO:       ALL INMATES; FAMILY & FRIENDS

FROM:                         WASHOE COUNTY DETENTION FACILITY

SUBJECT:                     CHANGE IN INMATE POSTAL MAIL DELIVERY

The Washoe County Detention Facility has contracted with Smart Communications to provide MailGuard electronic mail services.

The changes are being made to streamline the operations of the Sheriff’s Office, improve communications, and ensure the safety and well-being of inmates and staff. 

MailGuard is a quick and efficient way for inmates to receive letters and photos electronically.

Effective 04/25/2022, inmate postal mail must be sent to the following address:

Smart Communications / Washoe County Detention Facility

Adam Smith #123456 (example inmate)

PO Box 9163

Seminole, FL 33775-9137 

Any mail received at the facility after May 8, 2022, will be returned to sender.

The inmates’ name and booking/ID number must be clearly printed on the outside of the post card to ensure the mail is posted to the current account.

All personal regular inmate postal mail will be scanned into the system and available to the inmates to view their postal mail via the inmate kiosks.

Friends and Family members are encouraged to subscribe to MailGuard Tracker.  Sign up for a free account and view delivery status, receive notifications if your mail is rejected, and download copies of mail that has been received and processed.

Upon release, inmates can login into the public website at https://www.smartinmate.com/ and enter their inmate number and password to download their photos, messages, and postal mail for FREE!

Legal mail, court documents, business mail, and publications will continue to be sent to the facility directly at 911 Parr Blvd. Reno, NV 89512.