Sheriff's Office

Homeless Outreach Proactive Engagement (HOPE) Team

The Homeless Outreach Proactive Engagement (HOPE) team's mission is to identify the needs of community members experiencing homelessness while providing appropriate resources that will have a lasting impact.

The HOPE team identifies persons experiencing homelessness through service requests, calls for service, referrals, and self-initiated activity. They provide a new approach to reducing homelessness in Washoe County through care, compassion, and a better understanding of the needs of our most vulnerable population. While providing resources, the HOPE team connects the unsheltered population to emergency shelters, housing, Medicaid, and critical services (medical or mental health).

The HOPE Team emphasises outreach in an effort to educate our community members, prevent homelessness, assist in transitioning individuals out of homelessness, and provide life-sustaining assistance. Collaborating with sister agencies is vital to reducing the barriers between jurisdictions and ensuring immediate service.

Request Resources

Submit a request for service by the H.O.P.E. Team to assist a person experiencing homelessness by completing the form linked below. The individual should be located in unicorporated Washoe County, this includes areas like Sun Valley, Spanish Springs, Cold Springs and Incline Village. If you believe a crime has been committed, please fill out an Online Crime Report. IF THIS IS AN EMERGENCY PLEASE CALL 911.

Request H.O.P.E. Resources

Find additional resources here

Meet the HOPE Team

The Homeless Outreach Proactive Engagement (HOPE) team was created on July 5, 2021.  The team is comprised of one sergeant, two deputies, and two case managers. Reach the team by emailling


Sergeant Shatawna Daniel


Sgt. Daniel has been in law enforcement, serving Washoe County for 23 years. She enjoys her career and is extremely excited about collaborating with local partners and sister agencies to provide a higher level of care, support, and resources to the vulnerable population of Washoe County.



Deputy Andres Silva


Deputy Silva has been serving his community since 2013. He has been on various assignments with the Washoe County Sheriff’s Office, including detention, patrol, and the HOPE team.  He enjoys having the opportunity to help community members who need it the most.


Deputy Craig Turner


Deputy Turner has been serving his community since 2010. He’s worked in detention, district court, and patrol and is a senior member of the Mounted Unit. He enjoys being a member of the HOPE team, where he can assist our vulnerable population in navigating the complex path to securing stable housing.