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Washoe County Sheriff's Office - Sheriff Mike Haley, 911 Parr Blvd, Reno, NV 89512

Customer Satisfaction Survey

The mission of the Sheriffs Office is to serve the residents of Washoe County, consistently earning the public’s confidence by providing a safe and secure community using the highest quality law enforcement, detention, and support services possible within the resources entrusted to us. Keeping the Sheriff’s Office mission in mind, the Records Section motto is “Aiming to Serve.” Please evaluate the services provided by the Records Section staff by clicking on the box with the response that best represents your opinion or knowledge about each of the following statements. Space is provided for comments at the end of the survey.
General Issues
Choices
When I contact the Records Office with a question about a service charge, I receive accurate information.
I receive prompt service when I visit the Records Office. - Permits
I receive prompt service when I visit the Records Office for Cases/Bookings
I receive prompt service when I visit the Records Office. - CCW
Records staff are courteous when I visit the office.
I receive prompt service when I telephone the Records Office.
Records staff are courteous when I telephone the office.
When I leave telephone messages with Records staff, they return my calls promptly.
When I contact Records staff via e-mail, I receive a prompt response.
Work Process
Choices
The Work Permit process is efficient.
Requesting Cases and Booking Information is efficient
CCW process is efficient.
The location of the Sheriff’s Office is easily accessible and convenient.
Records staff are accurate when answering questions.
Records staff are courteous and friendly.
Records staff are knowledgeable about the area they are working
Operation
Choices
The Records Office hours of operation are convenient.
The Records Office should be opened earlier in the morning.
The Records Office should be opened later in the evening.
I would prefer to use a substation if there was one located in the northern part of the county.
I would prefer to use a substation if There was one located in the southern part of the county.

Your comments regarding delivery of service are greatly appreciated.

  

[Note: The above information is requested, but is not required when filing this report]

 

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