For Immediate Release
PR #:1300085
Date Issued:Aug 13, 2013 - 1:23pm

Update: Phone service restored to Red Rock Area

CONTACT:Bob Harmon
Washoe County Sheriff's Office
Office 775-785-6235
Cell 775-722-5517

According to Rural Telephone Company, phone service has been restored to the Red Rock Area as of 12:30 p.m. on Tuesday, August 13, 2013.  

Rural Telephone advises residents that they will be conducting a maintenance upgrade from 5:00 a.m. to 6:00 a.m. on Wednesday morning, August 14, 2013 which may cause a momentary disruption to the user’s dial tone but should have no other impact to service.

This information is an update to the following press release originally issued on Monday, August 12:

The Washoe County Sheriff’s Office is advising Red Rock Area residents whose phone numbers have a “969” prefix that their phone provider, Rural Telephone Company, is currently experiencing technical difficulties and about 150-200 customers are unable to make phone calls outside their immediate area.

This includes “911” emergency calls.

The Sheriff’s Office advises residents to use their cell phones to contact emergency services. According to Rural Telephone, the outage is not impacting all customers and residents who do not have cell phones are encouraged to contact a neighbor to see if their phone service is working. Rural Telephone further advises that Internet service should still be available to all customers.  

Rural Telephone says that the equipment needed to fix the problem is on order and service is expected to be fully restored sometime tomorrow (Tuesday, August 13. 2013). 


The Washoe County Sheriff's Office celebrated 150 years of proud service and community partnership in 2011. Sheriff Chuck Allen is the 26th person elected to serve as the Sheriff of Washoe County. His office continues to be the only full service public safety agency operating within northern Nevada and is responsible for operating the consolidated detention facility, regional crime lab, Northern Nevada Regional Intelligence Center, Internet Crimes against Children Task Force, court security, service of civil process and traditional street patrols.

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